ARTICLE 1 – PARTIES
1.1. Seller Information:
- Title: BİO NATURAL GIDA TARIM VE HAYVANCILIK LİMİTED ŞİRKETİ
- Address: Aziziye Mahallesi Türbe Caddesi No 43 Karatay, Konya
- Phone: 0532 333 1212 / 0332 350 1071
- Email: bionaturalgida@gmail.com
- Tax Office: Mevlana
- Tax Number: 1761076010
1.2. Buyer Information:
- Name Surname/Title: [Buyer’s Name Surname or Title]
- Address: [Buyer’s Address]
- Phone: [Buyer’s Phone]
- Email: [Buyer’s Email]
- Delivery Address: [Delivery Address]
- Billing Address: [Billing Address]
ARTICLE 2 – SUBJECT AND SCOPE OF THE CONTRACT
2.1. The subject of this contract is to determine the rights and obligations of the parties regarding the sale and delivery of the product, whose specifications and sales price are indicated below, ordered electronically by the Buyer from the Seller’s turknatural.com website, in accordance with the provisions of the Law on the Protection of Consumers No. 6502 and the Regulation on Distance Contracts.
2.2. This contract covers all product and service sales made between the Buyer and the Seller and regulates all processes related to these sales. The parties undertake to fulfill all obligations and responsibilities arising from this contract.
ARTICLE 3 – PRODUCTS AND SERVICES SUBJECT TO THE CONTRACT
3.1. Product Information:
- Product Name and Code: [Product Name and Code]
- Quantity: [Quantity]
- Unit Price: [Unit Price of Product]
- Total Price Including VAT: [Total Price Including VAT]
- Shipping Fee: [Shipping Fee]
- Payment Method: [Payment Method]
- Delivery Address: [Delivery Address]
- Recipient: [Recipient’s Name Surname]
- Billing Address: [Billing Address]
3.2. The shipping costs of the product(s) are borne by the Buyer. The Seller may cover the shipping costs within the scope of campaigns and promotions.
ARTICLE 4 – GENERAL PROVISIONS
4.1. Pre-Information:
The Buyer declares that they have read, understood, and electronically confirmed the pre-information regarding the basic characteristics, sales price, payment method, delivery conditions, and all other pre-information of the product(s) subject to the contract.
4.2. Place of Performance and Delivery:
The product(s) subject to the contract shall be delivered to the delivery address specified by the Buyer within the legal period of 30 days, unless otherwise agreed. Delivery shall be made to the specified address and authorized person.
4.3. Delivery Time:
The delivery time is a maximum of 30 days from the date of the order. This period may vary depending on the location of the Buyer and other logistical conditions. The delivery time may be extended due to force majeure events.
4.4. Shipping Fees and Other Expenses:
Any additional costs such as shipping fees, customs duties, and import taxes that may arise during delivery shall be borne by the Buyer. The Buyer accepts that these costs are their responsibility.
4.5. Delivery Delay:
The Seller cannot be held liable for any damages resulting from delays in delivery not caused by the Buyer. In case of delivery delays, the Buyer retains the right to exercise their right of withdrawal within the pre-determined period.
4.6. Invoice:
The Seller shall issue and deliver the invoice to the Buyer along with the delivery of the product. The invoice may be issued as an e-invoice or a paper invoice.
ARTICLE 5 – RIGHT OF WITHDRAWAL
5.1. Right of Withdrawal Period:
The Buyer has the right to withdraw from the contract within 14 (fourteen) days from the date they receive the product, without providing any reason and without incurring any penalties.
5.2. Exercise of the Right of Withdrawal:
To exercise the right of withdrawal, the Buyer must notify the Seller in writing via registered mail with return receipt, fax, or email within this period, and the product must be returned in accordance with the provisions of this contract, along with the original invoice.
5.3. Return Conditions:
When exercising the right of withdrawal, the Buyer shall bear the shipping costs for returning the product. The product must be returned to the Seller complete and undamaged, with its original packaging, invoice, and all accessories. The return process will be evaluated after the product reaches the Seller, and if the product is determined to be resalable, the product price will be refunded to the Buyer.
5.4. Payment of Refund:
In case of withdrawal, the product price will be refunded to the Buyer within 14 days at the latest. The refund will be made using the same payment method used by the Buyer at the time of the order.
5.5. Cases Where the Right of Withdrawal Cannot Be Exercised:
- Products prepared according to the Buyer’s special requests or explicitly tailored to their personal needs,
- Products that may deteriorate quickly or have expired,
- Products that are not suitable for return due to health or hygiene reasons,
- Products that have been opened, used, or have lost their resaleability cannot be returned.
ARTICLE 6 – PRODUCT PRICE AND PAYMENT
6.1. Product Price:
The price of the product(s) shall be collected as specified at the time of the order. Payment can be made via credit card, bank transfer, or other electronic payment methods through PayTR.
6.2. Interest:
In case of delay, the Buyer shall be subject to interest in accordance with the provisions of the Turkish Commercial Code and other relevant legislation. The interest rate shall be determined within legal limits.
6.3. Campaigns and Discounts:
The Seller may apply campaigns and discounts during certain periods. The conditions of the campaigns and discounts will be subject to the specific terms of the relevant period and will be applied accordingly.
ARTICLE 7 – WARRANTY AND LIABILITY
7.1. Product Warranty:
The Seller guarantees that the product(s) subject to the contract are covered by warranty against manufacturing defects. The warranty period may vary depending on the type of product and is specified on the warranty certificate sent with the product.
7.2. Cases Not Covered by Warranty:
- Damages caused by improper use of the product,
- Interference with the product by unauthorized persons,
- Damage resulting from dropping, impact, or any physical force,
- Failure to use the product in accordance with the user manual shall not be covered by the warranty.
7.3. Legal Rights:
The warranty terms specified in this contract do not affect the Buyer’s legal rights under the Law on the Protection of Consumers No. 6502.
ARTICLE 8 – PRIVACY AND SECURITY
8.1. Protection of Personal Data:
The personal information provided by the Buyer during the order process shall be kept confidential by the Seller and shall not be shared with third parties. The Seller shall comply with the provisions of the Personal Data Protection Law No. 6698 (KVKK) and related legislation regarding the processing and protection of personal data.
8.2. Data Security:
The Seller shall take the necessary technical and administrative measures to ensure the security of personal data and shall promptly inform the Buyer in case of a data breach.
8.3. Cookies:
The Seller may use cookies on the turknatural.com website to track the Buyer’s use of the site. Cookies are used to make the Buyer’s use of the site easier and faster. The Buyer can manage the use of cookies through their browser settings.
ARTICLE 9 – FORCE MAJEURE
9.1. Definition of Force Majeure:
Events beyond the control of the parties, unforeseeable and unavoidable, shall be considered force majeure. These events include natural disasters, war, riots, terrorist attacks, strikes, lockouts, pandemics, government interventions, infrastructure and internet failures, and similar events.
9.2. Obligations of the Parties in Case of Force Majeure:
In the event of force majeure, the obligations of the parties arising from the contract shall be suspended. If the force majeure lasts for more than 30 days, the parties may unilaterally terminate the contract. In this case, the parties cannot claim any compensation from each other.
ARTICLE 10 – RESOLUTION OF DISPUTES
10.1. Jurisdiction:
In the event of any disputes arising from this contract, Turkish Law shall apply, and the Consumer Courts and Consumer Arbitration Committees in the Buyer’s place of residence shall have jurisdiction.
10.2. Alternative Dispute Resolution Methods:
The parties shall prioritize resolving disputes through negotiation. If disputes cannot be resolved through negotiation, legal remedies shall be sought.